Return Policy/Jewelry care
StudioSophiaSophia's jewelry is made with quality craftmanship. If for some reason you ordered the wrong ring size or are completely unhappy with your order (let's hope not!) I will work with you to resolve any issues.
Returns & Refunds
All returns must be received within 14 days from your date of receipt and be in original condition and packaging in order to receive a refund. You will be in charge of any extra shipping costs.
In the case of a return or refund, please contact me at firstname.lastname@example.org and I will give you instructions as to what address to send to.
I do not accept returns on items damaged by regular wear & tear of life. If your piece arrived damaged you'll need to notify me within 7 days of the receipt and we will proceed from there.
There are no refunds or returns on custom orders.
Repairs can be tricky once the resin is set in place, but if something out of your control happens to your piece and you would like to know if it can be repaired or exchanged, please contact me and we can talk further about details. There may or may not be an extra charge, depending on the case of how the piece was broken.
Orders may be cancelled before they are shipped for full refund. Custom orders can be cancelled for full refund up until the work begins on the item.
StudioSophiaSophia uses high quality jeweler's resin. Your resin will be 100% cured before shipping. Resin is not as durable as stone or glass. Please treat the resin with respect! Although it will feel hardened like plastic, throwing it in a bag with other jewelry for travel (for example) with no protection or padding is a bad idea...I have learned from my own mistakes! If you happen to bump the resin or knock it on something sharp, it is possible the accident will leave a scratch or indent.To fix this, put your piece in hot water (almost boiling) with a bit of dish soap. Leave in for a minute or two. When you take it out,take a very soft rag or paper towel and rub the resin smooth- reapplying hot water when necessary. Run under cold water after doing and repeat until the scratch is gone. If this doesn't work,please contact me at email@example.com and I will try my best to work with you!
**brass, base metals and silver in general: Your pieces will arrive polished. Over time, metals have the ability to tarnish and turn back to their original material state.Try to stay clear of getting your piece wet for long periods of time, or interacting them with different chemicals. By wearing your piece constantly, you will self-polish your jewelry and it shouldn't be an issue (rings specifically). To clean the tarnish, youcan try a few different things. 1. Take a green scotch-brite pad or toothbrush and scrub your pieces with baking soda and hot water. 2. Rub the piece with fine steel wool. 3. Use a store bought polishing cloth. All of these should help! **